Terms and Conditions

1. Introduction

Welcome to henze-l.com (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of goods offered by Daniel Henzel eCommerce (DHeC) on this website. By accessing, browsing, or using our website, you agree to comply with these Terms.

If you have any questions, please contact us at [email protected].

2. General Conditions

2.1 By using this site and purchasing products, you confirm that you are of legal age in your country of residence.

2.2 We reserve the right to refuse service to anyone at our discretion. Unauthorized use of our website or its content is prohibited.

2.3 Changes to these Terms may occur at any time. By continuing to use our site after updates are posted, you agree to those changes.

3. Products and Services

3.1 Product Descriptions
We strive to display products and descriptions as accurately as possible. However, we cannot guarantee that your screen’s display will perfectly reflect the colors of our products.

3.2 Availability
We reserve the right to limit sales of our products to specific individuals, regions, or jurisdictions, as well as discontinue any product at any time.

3.3 Pricing
Prices are subject to change without notice. All prices include VAT (where applicable) unless stated otherwise.

3.4 Errors and Omissions
In the event of a typographical error, we reserve the right to correct any pricing errors and may cancel any affected orders.

4. Ordering and Payment

4.1 Order Process
To place an order, add desired products to your cart and follow the checkout process. By confirming your purchase, you make a legally binding offer to buy the selected products under these Terms.

4.2 Payment Methods
We accept payments via Stripe and PayPal. Your payment details are securely processed through these third-party payment processors and are subject to their terms and conditions.

4.3 Order Confirmation
Upon placing an order, you will receive a confirmation email. We reserve the right to cancel or limit any order for any reason, including suspected unauthorized activity.

5. Shipping and Delivery

5.1 Shipping Rates
We offer free shipping on orders over €150 and a flat rate of €15 for orders below €150 (or equivalent local currency).

5.2 Delivery Times
Orders are processed within 2 business days and shipped according to your selected shipping option.

5.3 International Shipping
For international orders, import duties, taxes, and customs charges may apply depending on your country’s regulations. In most cases, our prices include VAT and import duties under DDP (Delivered Duty Paid), so you should not incur additional customs fees. However, any extra charges imposed by local customs offices remain the responsibility of the customer. For more specific information, please consult your local customs office.

6. Returns and Refunds

6.1 Return Policy
Customers have a 14-day period from the date of delivery to return products, provided they are unused and in original packaging.

6.2 Refund Process
Upon receiving and inspecting the returned product, we will notify you and process your refund within 7 business days. Refunds are issued to the original payment method.

7. Data Privacy

Our Privacy Policy explains how we handle your personal information in compliance with GDPR and other applicable laws.

8. Cookies and Tracking

Our website uses cookies to improve user experience and functionality. For details on our use of cookies, please see our Cookies Policy.

9. Intellectual Property

All content on this website, including images, text, graphics, and logos, is owned by or licensed to us and is protected by applicable copyright, trademark, and other intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, or consequential damages resulting from your use of our website or products. This includes, but is not limited to, loss of data, revenue, or profit.

11. Governing Law

These Terms are governed by the laws of Poland, without regard to its conflict of law principles. Any disputes arising from these Terms or the use of this website shall be resolved in the courts of Poland.

12. Contact Information

For any questions regarding these Terms, please contact us at [email protected].