Shipping Policy

We currently ship to the following regions:

North America:

United States
Canada
Mexico

Eurozone:

We offer shipping to most countries within the European Union (EU), as well as several additional European countries, including:

EU
Norway
Switzerland
Iceland
Liechtenstein
Ukraine
United Kingdom

We DO NOT ship to Poland, Slovakia, Czech Republic and Netherlands.

Asia:

Japan
Singapore
Hong Kong
Taiwan
United Arab Emirates
Israel
Qatar
Kuwait
Saudi Arabia
Kazakhstan

Oceania:

Australia
New Zealand

Other Regions:

South Africa
Georgia
Armenia

Shipping Methods and Rates:

Free Shipping: Available for orders over €150.
Insured Shipping: Optional for all regions, providing extra security.

Processing and Delivery Times: Orders are processed within 1-3 business days. Delivery times vary by destination and shipping option chosen. Estimated delivery times are displayed at checkout.

Taxes and Duties: For most international orders, we use the DDP (Delivered Duty Paid) method, where VAT and applicable taxes are prepaid, allowing for a smooth delivery experience without unexpected charges. However, in cases where DDP is not available, import duties, taxes, and additional charges may apply, and these remain the responsibility of the customer.

Tracking: Tracking information will be provided once your order is dispatched.

Damaged or Lost Packages:

If your package arrives damaged, please contact us at [email protected] with details and photos of the damage. For more information, see our [Return and Refund Policy](link to return and refund page).

If your package has not arrived within 30 days of the estimated delivery date, please reach out to us at [email protected]. We will investigate and do our best to resolve the issue promptly.