At HENZEL, we are committed to delivering premium Damascus steel knives of the highest quality and craftsmanship. Our dedication to excellence allows us to offer a comprehensive Lifetime Warranty on our knives.

What Our Lifetime Warranty Covers

Our Lifetime Warranty ensures that your HENZEL knife will remain free from defects in materials and workmanship for the life of the product. This warranty applies exclusively to our knives and includes:

Material Defects:

• Layer Separation or Delamination: Separation of the Damascus steel layers due to manufacturing flaws.
• Internal Flaws: Micro-cracks or porosity within the steel affecting the knife’s structural integrity.

Workmanship Defects:

• Improper Heat Treatment: Breakage or deformation under normal use due to incorrect tempering or hardening.
• Assembly Errors: Faulty attachment of the handle or other components resulting from manufacturing mistakes.

Hardware Failures:

• Defective Fasteners: Failure of screws, rivets, or other hardware due to production defects.
• Mechanical Issues (for folding knives): Malfunctioning opening or locking mechanisms under normal use.

What Our Lifetime Warranty Does Not Cover

Our warranty does not extend to:

Normal Wear and Tear:

• Blade Dulling: Routine sharpening needs due to regular use.
• Cosmetic Blemishes: Minor scratches, scuffs, or discoloration that do not affect functionality.

Misuse or Abuse:

• Improper Use: Damage from using the knife as a tool for prying, hammering, or any unintended purpose.
• Accidental Damage: Breakage from drops, impacts, or other accidental events.

Improper Care or Maintenance:

• Corrosion or Rust: Resulting from neglect, improper cleaning, or exposure to corrosive environments.
• Exposure to Extreme Conditions: Damage from prolonged contact with moisture, chemicals, or extreme temperatures.

Unauthorized Modifications or Repairs:

• Alterations: Changes to the knife’s structure or appearance not performed by HENZEL.
• Third-Party Repairs: Damage from services rendered by unauthorized technicians.

Loss or Theft:

• Lost or Stolen Items: Our warranty does not cover knives that have been lost or stolen.

Products Not Covered by the Lifetime Warranty

For all other products not covered by the Lifetime Warranty, including accessories, apparel, and merchandise:

• Please refer to our Return and Refund Policy for information on returns and refunds.

How to Submit a Warranty Claim for Knives

To ensure a smooth warranty process for your HENZEL knife, please follow these steps:

Contact Customer Service:

• Email us at [email protected] to initiate your claim.
• Provide a detailed description of the issue and include clear photographs if possible.

Receive Return Authorization:

• Our team will assess your claim and, if applicable, issue a Return Authorization Number (RAN).
• You will receive instructions on how to safely ship your knife to us.

Ship the Knife for Inspection:

• Securely package your knife, including the proof of purchase and RAN.
• Shipping Costs:
  • To Us: We cover shipping costs and will provide you with a prepaid shipping label to send your knife for inspection.
  • To You:
    • If Approved: We will cover all return shipping expenses and promptly send the repaired or replacement knife back to you at no additional cost.
    • If Not Approved: Should you wish to have your knife returned, you will be responsible for the return shipping costs.

Expert Evaluation:

• Upon receipt, our specialists will thoroughly inspect the knife to determine warranty eligibility.
• This evaluation ensures the issue is covered under our warranty.

Resolution:

• If Approved: We will repair or replace your knife at no additional cost and return it to you promptly.
• If Denied: We will provide a detailed explanation and discuss possible options, such as paid repair services.

Additional Information

• Processing Time: Warranty claims are typically processed within 30 days, excluding shipping durations.
• International Claims: For customers outside of our country, please contact us for specific instructions regarding international warranty claims.

Proper Care and Maintenance for Knives

To maintain the longevity and performance of your Damascus steel knife:

• Cleaning: Hand wash with mild soap and dry thoroughly after each use.
• Sharpening: Use appropriate sharpening tools or seek professional sharpening services.
• Storage: Store in a dry environment, away from moisture and extreme temperatures.
• Avoid: Do not expose the knife to corrosive substances or leave it submerged in water.

Legal Disclaimer

This Lifetime Warranty provides specific legal rights and is subject to applicable laws. It is non-transferable and applies only to the original purchaser of HENZEL knives with valid proof of purchase.

Contact Us

For any questions or assistance with your warranty claim, please contact our Customer Service team:

• Email: [email protected].
  

At HENZEL, your satisfaction is our priority. We stand behind the quality of our products and are committed to providing exceptional customer service.