Privacy Policy

Who We Are

Our website address is: https://henze-l.com. Daniel Henzel eCommerce (DHeC) (referred to as “we,” “us,” or “our”) operates this website to provide online shopping services. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with GDPR and other applicable privacy laws. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect and process various types of personal information depending on your interaction with our website and services.

1.1 Information You Provide Directly
When you interact with our website, you may provide us with the following personal data:

Contact Information: Including name, address, phone number, and email address.
Order Information: Data related to your purchases, such as billing and shipping addresses, payment confirmation, and phone number.
Account Information: If you create an account, we collect your username, password, and security questions.
Shopping Preferences: Data on items you view, add to your cart, or wishlist.
Customer Support Information: Any information you provide when contacting our support team.

1.2 Usage Data Collected Automatically
We collect data on your interaction with our site via cookies and similar tracking technologies, including:

Device Information: Details about the device and browser you use to access our site.
IP Address: To identify general location and improve security.
Site Interactions: Pages visited, items viewed, and actions taken on our website.

1.3 Information from Third Parties
We may obtain additional information about you from third parties, such as:

Analytics Providers: Google Analytics and Facebook Pixel for site analysis and performance.
Payment Processors: Stripe and PayPal to facilitate secure transactions.

2. How We Use Your Information

We use the personal information we collect to provide, improve, and secure our services, including:

Order Processing: To fulfill your orders, process payments, and arrange shipping.
Customer Service: To respond to inquiries and provide support.
Site Improvement: Analyzing usage data to optimize our site’s functionality and user experience.
Marketing: To provide you with offers and information about our products, where allowed by law.

3. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience and for analytical purposes:

Necessary Cookies: Required for the website to function.
Performance Cookies: To analyze website traffic and improve our services.

You can control cookies through your browser settings. For further details, please refer to our separate Cookie Policy.

4. Sharing of Your Information

We may share your data with trusted third-party providers for the following purposes:

Payment Processing: Sharing payment information with Stripe and PayPal.
Analytics: Sharing usage data with Google Analytics and Facebook Pixel.
Shipping Providers: Sharing your contact details with shipping companies to facilitate delivery.

Each third party has its own privacy practices, which are consistent with GDPR compliance.

5. Data Retention

We retain your personal data only as long as necessary:

Order Data: Retained for as long as required by legal obligations or for business needs.
Account Data: Retained as long as you maintain an account with us.
Usage Data: Retained according to the policies of Google Analytics and Facebook Pixel.

6. Your GDPR Rights

Under GDPR, you have certain rights regarding your personal data:

Access: You can request a copy of your personal data we hold.
Correction: Request corrections to any inaccuracies.
Deletion: Request deletion of your personal data, except where retention is legally required.
Objection: Object to our processing of your data in certain circumstances.

To exercise these rights, please contact us at [email protected].

7. International Data Transfers

If we transfer your data internationally, we ensure compliance with GDPR standards, relying on recognized data transfer mechanisms like Standard Contractual Clauses.

8. Data Security

We implement technical and organizational measures to secure your data. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Third-Party Websites and Links

Our site may link to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.